Shipping policy
SHIPPING POLICY
Last Updated: August 27, 2026
At Kissu Beauty, we believe customers should have clear information about shipping before placing an order. This Shipping Policy explains our processing times, delivery methods, shipping fees, estimated transit periods, tracking, and how common shipping issues are handled.
By placing an order with Kissu Beauty, you agree to the terms described in this policy.
1. Shipping Area
Kissu Beauty currently ships to eligible addresses within the United States.
Shipping availability may depend on the destination, order value, package size, carrier coverage, and product availability.
Some destinations, including certain P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or areas outside standard carrier service coverage, may have limited shipping options.
Available shipping methods for your order will be displayed during checkout.
2. Processing Time
Most orders are processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from carrier transit time.
During holidays, promotional periods, high-volume sales events, severe weather, inventory interruptions, or other unexpected operational delays, additional processing time may be required.
If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide any required notice and available options in accordance with applicable U.S. law.
3. Shipping Costs
Kissu Beauty uses the following shipping rates for eligible orders within the United States:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
Your available shipping method and applicable charge will be shown at checkout before payment is completed.
Free Standard Shipping applies to eligible orders with a subtotal of $70.00 or more.
Unless otherwise stated, eligibility for free shipping is generally determined after discounts and before applicable taxes.
Kissu Beauty may occasionally offer special shipping promotions. Any additional eligibility requirements or promotional terms will be displayed separately.
4. Estimated Delivery Time
Estimated delivery time depends on the shipping method selected.
Standard Shipping
Processing: 1–3 business days
Estimated transit: 3–7 business days
Estimated total delivery timeframe: approximately 4–10 business days
Express Shipping
Processing: 1–3 business days
Estimated transit: 1–3 business days
Estimated total delivery timeframe: approximately 2–6 business days
Transit time begins after the order has been processed and accepted by the carrier.
Delivery estimates are not guaranteed unless a guaranteed delivery service is specifically identified at checkout.
Delivery may take longer due to severe weather, holidays, transportation disruptions, carrier congestion, local delivery conditions, address issues, or circumstances outside our reasonable control.
5. Shipping Carriers
Kissu Beauty may use established shipping carriers or logistics providers based on the destination, package characteristics, service availability, and fulfillment needs.
The specific carrier used for an order may vary.
Where available, carrier details and tracking information will be provided once the order has shipped.
6. Tracking Information
After your order has been shipped, you will generally receive a confirmation containing tracking information through the email address or other contact information provided at checkout.
Please allow up to 48 hours for tracking activity to appear or update in the carrier's system.
If your tracking information has not updated for an extended period, contact us at support@kissublush.store with your order number.
7. Shipping Delays
Carrier or fulfillment delays may occasionally occur because of weather, transportation disruptions, high seasonal volume, emergencies, or other unexpected events.
If Kissu Beauty becomes aware that your order cannot be shipped within the originally communicated timeframe, we will provide any required notice and customer options under applicable law.
Where applicable, those options may include accepting a revised shipment timeframe or canceling the affected order for an appropriate refund.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please confirm:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
If you discover an error after placing your order, contact support@kissublush.store as soon as possible.
We will make reasonable efforts to correct the address before shipment, but address changes cannot be guaranteed after fulfillment has begun or the package has been transferred to the carrier.
9. Returned or Undeliverable Packages
A package may be returned because of:
An incorrect or incomplete address
An invalid delivery location
Multiple unsuccessful delivery attempts
Failure to collect a package
Refused delivery
If an order is returned to Kissu Beauty, please contact us so we can review the circumstances.
Depending on the situation, reshipment or another appropriate resolution may be available.
Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.
10. Lost Shipments
If a package appears to be lost, please:
Review the latest carrier tracking information.
Confirm that the shipping address on the order is correct.
Check around the delivery location, mailbox, household members, neighbors, building management, or mailroom where applicable.
Contact the carrier if additional delivery information may be available.
Contact Kissu Beauty if the package still cannot be located.
We will review the available order and shipment information and assist with the appropriate next steps.
Nothing in this policy limits rights available to customers under applicable law for merchandise that is not delivered.
11. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check the delivery area and confirm whether another person at the address may have accepted the shipment.
You may also contact the carrier for further delivery details.
If the package remains missing, contact support@kissublush.store and provide your order number so we can review the shipment information.
12. Damaged Orders
If an item or package arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, please include:
Your order number
A brief description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging, when available
Please retain the item and original packaging until the matter has been reviewed, as they may be needed for a carrier claim.
Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.
13. Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or you receive an item different from what you ordered, contact support@kissublush.store with your order number and details of the issue.
We will review the order records and work toward an appropriate resolution.
14. Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request before fulfillment is completed.
However, once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
After shipment, eligible return requests will be handled according to our Return and Refund Policy.
Nothing in this section limits any cancellation or refund rights available under applicable law.
15. Shipping Fees and Refunds
Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Kissu Beauty determines that a shipping refund is appropriate.
If an eligible order is canceled before shipment, applicable shipping charges will be handled under our Return and Refund Policy and applicable legal requirements.
16. Taxes
Applicable sales taxes may be calculated and collected during checkout where required.
Tax amounts may vary depending on the shipping destination, products purchased, and applicable state or local requirements.
17. Holiday and Peak-Season Shipping
Orders placed during major holidays, promotional periods, severe weather events, or periods of unusually high carrier volume may require additional processing or transit time.
Customers placing time-sensitive orders during these periods should allow additional time for delivery.
18. Policy Updates
Kissu Beauty may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.
The latest version will be posted on our website with an updated revision date.
19. Contact Us
For questions about shipping, tracking, delivery, or an existing order, please contact:
Kissu Beauty
1055 Happy Ln #723
Sheboygan Falls, WI 53085
United States
Phone: 920-838-3773
Email: support@kissublush.store