Refund policy
RETURN AND REFUND POLICY
Effective Date: August 27, 2026
At Kissu Beauty, we understand that a product may occasionally need to be returned. This policy explains which purchases may qualify for return, how to begin the return process, responsibility for shipping charges, refund processing, and special rules that may apply to beauty and personal-care products.
Please read this policy carefully before completing your purchase.
1. Return Period
Kissu Beauty offers a 30-day return period for eligible merchandise.
The 30-day period begins on the date the applicable product is delivered to you.
To qualify for a standard return, the product must generally:
Be unused and unworn;
Be unwashed and unaltered;
Be in its original condition;
Include its original packaging, tags, accessories, and components when applicable;
Have any original safety or hygiene seals intact; and
Be accompanied by valid proof of purchase.
We may request your order number or other information reasonably necessary to locate and verify the purchase.
A return request should be submitted before merchandise is sent back to us.
2. Requesting Return Authorization
To begin a return, contact Kissu Beauty at:
Email: support@kissublush.store
Phone: 920-838-3773
When contacting us, please provide:
Your name;
Your order number;
The product you want to return;
The reason for the return; and
Photos where the product arrived damaged, defective, or incorrect.
After reviewing your request, we will provide return instructions when the product qualifies.
Sending a product back without first contacting us may result in delays or difficulty identifying your return.
3. Return Location
Unless Kissu Beauty provides another authorized return destination in writing, approved returns should be mailed to:
Kissu Beauty
1055 Happy Ln #723
Sheboygan Falls, WI 53085
United States
Please package returned merchandise carefully to prevent damage during transportation.
For customer-arranged returns, we recommend selecting a shipping service that provides tracking and retaining the tracking number until your return has been fully processed.
4. Return Shipping Responsibility
Who pays for return transportation depends on why the merchandise is being returned.
Change-of-Mind Returns
Customers are responsible for return shipping when an eligible product is returned because of:
A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer needing the item; or
Another reason that was not caused by Kissu Beauty.
Return postage purchased by the customer for these voluntary returns is not reimbursable.
Kissu Beauty Error or Product Problem
Kissu Beauty will cover reasonable return shipping when a return is required because:
The wrong merchandise was shipped;
The merchandise arrived damaged;
The product was defective when delivered;
An item was missing from the shipment; or
Another fulfillment error attributable to Kissu Beauty occurred.
Depending on the situation, we may provide a prepaid shipping label, reimburse reasonable approved return postage, or provide another appropriate resolution.
Please contact us before paying for return postage when you believe Kissu Beauty is responsible for the issue.
5. Our Checkout Shipping Rates
Kissu Beauty currently uses the following shipping rates for customer orders:
Standard Shipping
Orders of $70.00 or more:
FREE Standard Shipping
Orders from $0.00 to $69.99:
$8.00 Standard Shipping
Express Shipping
$15.00
These rates relate to the original shipment of the order and are separate from return shipping costs.
6. Refund of Original Shipping Charges
For an ordinary voluntary return, shipping charges originally paid to deliver the order are generally not refundable.
For example, a customer who selects $15.00 Express Shipping and later returns an otherwise correct product because of a change of mind will generally receive a refund for the eligible merchandise but not the original $15.00 Express Shipping charge.
If an order originally qualified for FREE Standard Shipping, Kissu Beauty will not retroactively charge the $8.00 Standard Shipping fee solely because an eligible product from that order is later returned.
If the return results from an error attributable to Kissu Beauty, or the merchandise was defective or damaged when received, applicable original shipping charges will be handled as part of the resolution and in accordance with applicable law.
7. Beauty, Skincare, Cosmetic, and Personal-Care Products
Due to hygiene and product-safety considerations, special return restrictions may apply to certain beauty and personal-care merchandise.
Unless required otherwise by applicable law, we generally cannot accept a standard change-of-mind return for:
Used skincare products;
Opened cosmetics;
Used beauty products;
Products that have come into direct contact with the skin after opening;
Personal-care or hygiene merchandise after use;
Products with broken, removed, or altered safety seals; or
Products that cannot reasonably and safely be resold for health or hygiene reasons.
A hygiene-related return restriction does not prevent a customer from contacting us about an item that was defective, damaged, incorrectly supplied, or materially different from what was ordered.
8. Items That Are Not Eligible for Standard Return
Subject to applicable law, the following may also be excluded from voluntary returns:
Gift cards;
Personalized or customized products;
Items specifically identified as Final Sale before purchase;
Merchandise materially damaged after delivery through misuse;
Products altered by the customer;
Items missing material components; and
Other products clearly identified as non-returnable before checkout.
We encourage customers who are unsure about eligibility to contact support@kissublush.store before mailing an item.
9. Final Sale Products
A product clearly marked Final Sale before the transaction is completed cannot ordinarily be returned because of a change of mind.
We will not use a Final Sale designation to improperly deny remedies that may be available for merchandise that:
Arrived damaged;
Was defective;
Was not what the customer ordered; or
Was materially misrepresented.
10. Sale, Discount, and Promotional Merchandise
Discounted merchandise remains eligible under our normal return conditions unless it was expressly identified as Final Sale or non-returnable before purchase.
A sale price alone does not automatically make an item Final Sale.
11. Inspection After We Receive Your Return
After an authorized return reaches Kissu Beauty, we will inspect the merchandise before approving the refund.
Inspection may include confirmation that:
The correct item was returned;
The merchandise has not been used;
Packaging and components are present;
Hygiene or safety seals remain intact where relevant; and
The item otherwise satisfies this policy.
We will communicate the outcome of the inspection to you.
If a returned product does not meet the stated eligibility conditions, the refund may be denied where permitted by applicable law.
12. How Refunds Are Issued
Approved refunds are generally issued to the original payment method used to place the order.
Once the returned merchandise has been received and approved, Kissu Beauty will normally initiate the refund within 10 business days.
After we initiate a refund, the time required for the money to appear in your account depends on your bank, card issuer, Shopify payment processor, or other financial institution.
Those financial institutions may require additional processing time that is outside Kissu Beauty's control.
If more than 15 business days have passed after we notify you that your refund was approved and you still have not received the funds, contact:
support@kissublush.store
13. No Restocking Fee
Kissu Beauty does not charge a restocking fee for returns that satisfy this policy.
A restocking fee should not be confused with shipping expenses.
For voluntary customer returns, the customer may still be responsible for return transportation and any applicable non-refundable original shipping charge even though no restocking fee is assessed.
14. Damaged or Defective Merchandise
Please examine your order as soon as reasonably possible after delivery.
If a product arrives damaged or appears defective, contact us and provide:
Your order number;
A description of the problem; and
Clear photographs of the product and shipping packaging when reasonably possible.
Please retain the merchandise and original packaging while we investigate the claim.
After confirming the issue, an appropriate remedy may include:
Replacement;
Exchange;
Full refund;
Partial refund where appropriate; or
Another mutually acceptable remedy permitted by law.
15. Incorrect or Missing Items
If your shipment contains the wrong item or something from your order is missing, please contact support@kissublush.store.
Do not return an incorrect product at your own expense before receiving instructions from us.
Where the fulfillment error is attributable to Kissu Beauty, we will arrange an appropriate remedy without requiring you to bear reasonable return shipping costs.
16. Exchanges
Kissu Beauty may assist with exchanges when inventory permits.
Because products may sell out or become unavailable, we cannot guarantee that a specific replacement will remain in stock.
In many cases, the easiest method is to:
Request a return for the original eligible item; and
Place a separate order for the preferred replacement product.
If the exchange results from our fulfillment error or a verified defective product, we will provide instructions appropriate to the circumstances.
17. Order Cancellation Before Shipment
If you want to cancel an order, contact us as soon as possible.
Cancellation requests can be sent to:
support@kissublush.store
We will attempt to stop processing when reasonably possible, but cancellation cannot be guaranteed after fulfillment has begun.
If an order has already shipped, the customer may request an eligible return after delivery in accordance with this policy.
This section does not restrict cancellation rights provided by applicable law.
18. Delayed Shipments and Unshipped Orders
Kissu Beauty intends to ship orders within any timeframe represented to customers during the ordering process.
For transactions governed by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the promised timeframe, or within the applicable federal timeframe when no shipment period was stated, we will provide the customer with any delay notice, cancellation option, or refund required by law.
When applicable, customers may choose to cancel an order rather than consent to a qualifying shipping delay.
A refund legally required because merchandise cannot be shipped will be handled according to the applicable federal requirements.
19. Packages Marked Return to Sender
Orders may sometimes be returned to Kissu Beauty by the shipping carrier because of:
Incorrect or incomplete address information;
Delivery refusal;
Failure to collect the shipment; or
Another delivery problem.
Once such a package is returned to us, we will review the merchandise and circumstances of the delivery.
For customer-caused delivery failures, original shipping charges may remain non-refundable where permitted by law.
If the delivery failure was caused by an error attributable to Kissu Beauty, we will provide an appropriate remedy.
20. Lost Return Shipments
When customers purchase their own return label, Kissu Beauty is not responsible for a return shipment that cannot be located before it reaches our return address.
For this reason, customers should use a trackable carrier and retain their shipping receipt and tracking details.
If we provide the return label, please contact us if tracking indicates a problem with the return shipment.
21. Refunds and Wisconsin Customers
Wisconsin generally permits retail businesses to establish their own return and refund policies for merchandise, provided that applicable consumer protection requirements are satisfied and products are not misrepresented.
Kissu Beauty publishes this policy so customers can understand the return conditions that apply before and after purchasing.
Nothing in this policy is intended to eliminate a customer right or remedy that cannot legally be waived.
Where applicable law provides greater protection than a provision of this policy, the applicable law will control.
22. Fair Use of This Policy
Kissu Beauty may refuse a return where there is reasonable evidence of misuse of the return process, including returning materially used merchandise as new or returning a product different from the one purchased.
Any such determination will be made based on the circumstances of the individual return.
This provision will not be used to deny legitimate claims involving damaged, defective, incorrect, or legally nonconforming merchandise.
23. Questions and Customer Support
For return, refund, exchange, damaged-product, or order-related questions, contact:
Kissu Beauty
1055 Happy Ln #723
Sheboygan Falls, WI 53085
United States
Phone: 920-838-3773
Email: support@kissublush.store
For return and refund matters, we recommend contacting us by email so that both you and Kissu Beauty have a written record of the request and our response.